Terms and Conditions

Welcome to The Animal Alchemist! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services. If you do not agree with these terms, please refrain from using our website.

Business Name: The Animal Alchemist Ltd

Registered Address: 167 Lower Oxford Street, Castleford, WF10 4AQ

Email: support@theanimalalchemist.com

To use our website, you must be at least 16 years old. You agree not to misuse our website by introducing viruses, attempting unauthorized access, or engaging in any illegal activity. We reserve the right to suspend or terminate your access to our website if these terms are violated.

All products listed on our website are subject to availability. We reserve the right to modify or discontinue products without prior notice. Prices may change at any time, but these changes will not affect orders that have already been confirmed. While we strive to ensure accuracy in product descriptions and prices, errors may occur. If an error is discovered, we will notify you and provide the option to reconfirm or cancel your order.

Placing an order on our website constitutes an offer to purchase the products listed. Orders are subject to acceptance by The Animal Alchemist Ltd. Payments are securely processed through trusted third-party providers, such as Stripe. We do not store payment information. If your payment is declined, your order will not be processed.

We will dispatch your orders according to the method of delivery service chosen at checkout. Delivery times depend on the selected shipping method and location. You are responsible for providing accurate shipping details. We are not liable for delays or lost shipments caused by incorrect addresses.

For detailed information on our return policy, refer to our Return Policy.

All content on our website, including text, images, logos, and product descriptions, is the property of The Animal Alchemist Ltd or licensed to us. Reproducing, distributing, or using our content without prior written consent is prohibited.

To the fullest extent permitted by law, The Animal Alchemist Ltd is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. Any liability for claims related to our products or services will not exceed the purchase price of the product in question.

We are committed to protecting your privacy. For details on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review these terms periodically.

If you have questions about these Terms and Conditions, please contact us via email at support@theanimalalchemist.com or write to us at The Animal Alchemist, 167 Lower Oxford Street, Castleford, WF10 4AQ.