Returns

You have 28 days to return an item from the date it is delivered for a full refund. We strongly recommend that you obtain proof of postage for all returns. No refund will be issued for any returns received after this 28-day period.
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Some items cannot be returned, including products where a hygiene strip or seal has been removed, or goods with a seal for health protection or hygiene reasons that have been broken. This does not affect your statutory rights.
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The customer must cover the cost of returning unwanted goods unless the return is due to a fault or defect.

1. Notify Us: Customers must email The Animal Alchemist Ltd at support@theanimalalchemist.com to notify us of their intention to return any goods.
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2. Timeframe: You must contact us within 14 days of receiving the goods and return the item(s) to us within the following 14 days.
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3. Condition of Goods: Items must be returned ‘as new’, unused, and in their original, undamaged packaging. This includes all components, such as any free gifts received with the item.
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4. Reasonable Care: Customers are responsible for taking reasonable care of the products until they are returned to The Animal Alchemist Ltd. If the returned goods show signs of use that exceed what is necessary to examine the item (as would be done in a retail store), we may deduct an amount to reflect the reduction in value due to use.

Refunds will usually be processed on the day of receiving the returned items, provided they meet our return criteria.

In cases of defects or discrepancies, you are entitled to a full refund, including delivery charges for sending the item to you and any costs incurred in returning it to us.

The defect or discrepancy must be reported to support@theanimalalchemist.com within 14 days of delivery, and the product must be returned to us before the refund can be issued.

Once we examine the returned product and confirm the defect or issue, we will process your refund that day.

Products returned due to a defect will be refunded in full without question, including the original delivery charges and any reasonable costs incurred by the customer for returning the item.

Refunds for defective goods will be processed on the day of confirmation that you are entitled to a refund.

For any questions or concerns about returns or using your items, please contact us at support@theanimalalchemist.com. We will be happy to assist you.